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About the credits from buying vip

I bought vip normal a long time ago before the server temporarily closed in 2018 Dec and I hadn't played on the server after it. I recently start playing on the server again and found that I lost the credits that I got from buying my vip. I then checked the announcement on steam and found that I can get them back by typing !redeemvip on the server according to the announcement in 2019 Jan. I just tried it on the server but it didn't work. Is it possible for me to get my credits back? [Image: steamsad]

(I asked zeddy a month ago but he hasn't answered me yet. So much thanks if any admin can solve my problem.)

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